How To Ask Med Spa Patients For Reviews

Take advantage of timing. Letting patients know that their feedback is valuable during the check-out process allows your patients to leave your center with a favorable impression. When receiving praise, kindly ask patients to repeat their sentiments by leaving a review to let others hear about their experiences. 

Make it easy. Some patients may not be familiar with leaving reviews, so step-by-step instructions can help increase responses. Whether it’s an email, text, or postcard, there are several different avenues for sending a short and sweet message thanking your patients and asking for feedback, with links that make it easy to navigate directly to your review sites. Listing your website and preferred social channels on your patient care forms or appointment reminders are another way to gently nudge your patients in the right direction.

Respond to reviews. Develop a strategy to respond to reviews, letting patients know that both their praise and their critiques are heard. Statistics show that it only takes 1-6 reviews before a potential patient forms an opinion about your practice and all it takes is one or two negative reviews to sour the impression you’re making on a potential patient. Take action to address critiques in a positive manner, and thank those who have responded in a positive light. Let patients know that their feedback, both good and bad, is invaluable to improving the experience for all.

Spotlight Testimonials. Take reviews to the next level by featuring testimonials on your website or creating posts on your social media platforms. Add widgets that gather reviews across all your sites to create a Review Stream that continuously updates with daily reviews to create a dynamic resource for patients who have arrived at your website.