How To Ask Your Dental Patients For Reviews
Between online reviews, social media, and other peer-to-peer recommendations, we’ve established that Patient Reviews are important to the success of your practice, with up to 81% of patients using online reviews as part of their decision making process when selecting a healthcare provider of any sort. By providing exceptional care and implementing a strategy to capture feedback, you can easily grow your online reviews, and in turn, increase the number of patients your practice serves. For many, asking patients for reviews can be an intimidating process, but we’ve got some helpful guidelines to make it easy for your patients to leave reviews without feeling pressured or awkward.
STAND OUT AMONG THE COMPETITION
When establishing just how to get patients to write reviews, realize that not everyone will respond to your requests, regardless if their interactions were stellar. With today’s busy lifestyles, some reminders and prompts may be necessary to get your patients to take action. Like all methods of communication, diversity is best, as is reminding patients that they do not have to elaborate on the details of their visit. Provide them the ability to submit anonymously, or offer to post reviews with their name omitted.
PICK YOUR PLATFORM
Whether you begin building your online reviews by asking long-term patients for reviews, or incorporating reminders and links onto your emails, it is important that you make leaving a review as easy as possible for your patients.
Remember, asking for reviews is a common practice with nearly 67% complying when simply asked to leave a review. Let patients know that their feedback, both good and bad, is invaluable to improving the patient experience for all.