How Does Google My Business Work?
Google My Business is your #1 tool for Local SEO and local marketing in general. Google has approximately 2 trillion searches per year, and nearly half of those searches are for local businesses. With this profile, patients can access your number and website, request directions, ask questions, and more all while staying on the first page of Google. Have you recently started offering telemedicine services? Google My Business can let your patients know and provide them with a link to make an appointment.
Not only does this profile allow you to add your business info, but you can also add posts. These can be events, updates, discounts, and more. If you are running a blood drive, you can add it as an event to your GMB profile and it will appear with your listing. Think of these posts as another social media channel. You can repurpose things you post on Facebook to your GMB page to save time.
A great way to manage your Google My Business and social media content is with a content calendar. This calendar acts as a management tool that outlines what and when you post. Firefly Marketing has developed an easy-to-use 2020 social media and GMB content calendar template for you to use in your content planning.
How To Set Up GMB
In order to begin optimizing your GMB listing, you must first claim your profile with Google. To do this, you can:
Search for your clinic or practice on Google
Click “Own this business?” if you are using a desktop and “Claim this business” if you are using mobile (you will need a Google account to complete this)
Follow the prompts to verify your business (either through a postcard, phone call, or email)
Once your listing is verified, you can begin filling in the proper information and start attracting local patients.
Here’s a video demonstrating how to claim your GMB listing:
Bing Places for Business
Like GMB, Bing also offers local listings through Bing Places for Business. This listing is very similar to GMB in that it shows users your contact information, business address, hours of operation, and more. Bing Places is a bit more streamlined in that it does not offer the option to post updates like GMB or provide a full list of services.
How to set up your Bing Places for Business Listing
If you already have a GMB profile, you can easily import all of your information into your Bing Places profile. If you don’t have a GMB, the claiming process is still very simple.
First go to https://www.bingplaces.com/ and click “New User”
If you have an existing GMB profile, follow the prompts to sync the two accounts. If you do not have a GMB profile, click “Claim or add business manually”
Select your Business type and region
Fill out either your phone number or business name and location and Bing will look up the info provided to see if a listing already exists. If so, find the right listing and click “Claim and edit details.” If one does not exist, click “Create new business” and continue entering the information manually
Citations & Directories
Google My Business is not the only way to get your practice in front of potential patients. There are thousands of other reputable directories where you can show off your business. Some popular directories for doctors and medical practices are:
These sites show up in search results too, so it’s important to have consistent information on these profiles. Make sure you claim your listing and fill it out as much as possible.
Importance of NAP Consistency
NAP stands for “name, address, and phone number.” It is important for local SEO that this information stays consistent in all of your listings. If the information is not consistent, users will lose trust in the accuracy of your profile and will likely choose a more reliable practice. For example, if your hours on your GMB profile are different from what is listed on Bing or Facebook, a potential patient might pick one of your competitors instead. This inconsistency also affects your local rankings and might cause you to lose the 3-pack position.
For doctors and healthcare professionals, reviews are very important for your business. People want to trust their healthcare providers and often look to reviews as a guide in their decision making. In fact, 51% of people look at doctor reviews and 30% of parents choose pediatricians based on ratings and reviews. You need to make sure your practice is making a good impression.
There are many ways to encourage your patients and clients to leave you a quick review. At the end of their experience with you, you can remind them to leave a review describing their experience. Another option is to set up SMS texts for gathering reviews. People are constantly bombarded with emails, which is why company text messages have a 98% open rate. This method adds a personal touch and allows you to interact with your patients directly and conveniently.
Additionally, having signs around your office or waiting room can also be helpful reminders. Google My Business even offers free resources such as posters and stickers that you can post around your office to encourage patients to leave you a review.
How to respond to reviews
The number 1 key to reputation management is responding to reviews, even the negative ones. These replies are excellent opportunities to not only communicate with your audience, but also to market yourself and your practice. Whether the review is positive or negative, always thank the reviewer for taking the time to leave their feedback. Remember, these responses are public so be sure to have a second pair of eyes look over your reply before you hit submit.
Here are some examples of negative review responses:
Here are some examples of positive review responses:
A great way to keep up with these reviews is to download the site’s app when applicable. For instance, Google My Business and Yelp both have apps that allow you to handle reviews on the go.
Local SEO Best Practices
Here are a few best practices to keep in mind as you start trying to attract local patients:
Post to your GMB profile weekly – be sure to include pictures or videos
Add new photos to your GMB profile
Update your GMB profile often (new services, special holiday hours)
Include locations in your website keywords and page headings (state, city, neighborhood)
Make sure other business listings are up-to-date
Always respond to reviews as soon as possible. Even the negative ones!
If you need help managing your local SEO, reviews, or if you need a tailored healthcare marketing strategy, we are here to help!