Preventing Email Issues

Experiencing some email issues? Here are some tips to help you prevent future problems.

Out-of-date device settings may cause issues with email delivery and open your webmail up to phishing attempts and spam. Please check your device settings following the instructions below:

Log in to your email, using your work email address and password, from the following help link:
https://admin.fireflygadget.com/ClientSetup

Once logged in, you will see buttons for easy configuration using iOS, Android, Windows, or other operating systems. Simply follow the steps for each of your devices that you check your webmail on.

We recommend that you choose IMAP options whenever possible. Use POP at your own risk, as this method stores all data to your local storage device, making it unrecoverable in the case of a hard drive failure. If you currently use the POP method and are switching to the recommended IMAP method, please take a full backup of your email account before updating your device settings.

If the email help tool does not have an option for your device, you may check and modify your settings manually using the details below: